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FAQ

Before you contact us, please check our FAQ to see if your question has already been answered.

o Are the room rates inclusive of tax and service charge?

The rate shown on the website is an average nightly rate, per room, for each room type displayed. The rates include taxes and service charge as well as not included extra charges (if applicable) such as an extra bed, gala dinner, mini-bar, or any other non-room charges. Breakfast is not included unless stated. The Booking Details on the right will have the breakdown of the rate. Please double check your booking details and grand total before you submit your booking.

o How do I know if a discount has been given?

All promotional rates displayed are already discounted. Information regarding specific hotel promotions is also displayed on front page with promo code. When you going to check availability that hotel please mention the promo code. For more details, please mail to operation@bdhotels.travel

o Can I pay by Debit card or bank transfer for my reservation?

BDHotels.travel only accepts credit card Visa, Master Card. Currently, Bank transfer payment available only for Wholesale agents.

o When will I get my refund?

Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date banks generally take up to 3/4 business days to process the refund payment and transfer the funds into a customer's account. Please note, some banks can take up to 15-30 days, or until the next billing cycle. The refund should be converted to your local currency by your credit card company. How your reservation is processed will determine what shows on your card statement.

o When do I get a confirmation email?

In most cases, you will receive this hotel confirmation mail instantly after your payment confirmation. Should you not receive it after this time please check your junk mail and/or spam filters? You can also check your booking status by logging on to 'my reservation' via the website

o Where can I check my booking details and status?

You can check your booking status by logging on to 'my reservation' via the website.

o How do I know if my reservation is confirmed?

In most cases, you will receive this confirmation email. The Hotel Voucher indicates that you have a confirmed booking with BDHotels.travel. Should you not receive it after this time please check your junk mail and/or spam filters. You can also check your booking status by logging on to 'my reservation' via the website

o Why is there no record at the hotel?

All bookings are instantly confirmed. Sometimes to update on front desk take 2/3 working hours (10 am to 6 pm by GMT+6). If the hotel has no record of your booking, please contact BDHotels.travel immediately. Our contact details are displayed on the website. Ask the hotel to call us directly and pass the phone to you or you can dial us yourself. Long distance charges may apply. All you need to do is provide us the receipt.

o Can I add an extra bed/baby cot in my room?

Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under seven years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some hotels, for children under the age of 2.

o Where can I find the extra bed rate?

The extra bed rate will be displayed in the hotel detail page when the number of guests exceeds the standard occupancy for the room type or when you search for hotel availability based on 3 people per room. If the 3rd person is a child under 12 years of age you need to take triple room for the rate to appear.

o Can I cancel the New Year or Christmas Gala dinner?

It is a common practice by hotels in Asia to include a Gala Dinner during the Christmas season. These dinners are compulsory and cannot be cancelled.

o Does the hotel provide airport transfer?

BDHotels.travel only provides a hotel reservation service but some hotesl have airport transfer facility which will be appear on booking page. But you requested to mention your flight schedule on special request field. For other hotel you can check the facility if they provide you airport transfer then suggest to contact them directly or send us mail from contact page.

o Is breakfast included in the room rate?

If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, the hotel is not including breakfast with this room at this rate. Breakfast availability is determined by the hotel. If you would like to inquire as to whether breakfast is available, we recommend that you contact the hotel upon check in.

o Where can I find the cancellation policy?

When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the ""Book it!"" button which will direct you to the booking form. The cancellation policy/booking conditions can be found in the last of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self service the cancellation policy will be shown again upon cancellation. Note: Details and conditions in the cancellation policy will be different for each booking depending on the hotel, period of stay, room type etc. Please read this carefully before submitting your booking.

o Will I be charged if I cancel my reservation?

The details and conditions of the cancellation policy will be different for each booking depending on the hotel, period of stay, room type, promotion, etc. When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the ""Book it!"" button which will direct you to the booking form. The cancellation policy/booking conditions link can be found in the last of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self service the cancellation policy will be shown again upon cancellation.

o When will I get my refund?

Refunds, if applicable, will immediately be submitted to our payment gateway. From the submission/refund date payment gateway generally take up to 2/3 business days to process the refund payment and transfer the funds into a customer's account. Please note, some banks can take up to 15-30 days, or until the next billing cycle. The refund should be converted to your local currency by your credit card company. How your reservation is processed will determine what shows on your card statement. However, your statement will ALWAYS show The Codero Lim (mother company of easypayway) (payment gateway) somewhere in the subject line..

o How will I know if a special request is confirmed?

All Special Requests are subject to availability and cannot be guaranteed by BDHotels.travel. BDHotels.travel will forward your request to your preferred hotel upon receipt. Please follow up with the hotel upon arrival.

o Can I request for early check in/late check out?

Early check-in and late check-out are subject to room availability, cannot be guaranteed by BDHotels.travel and are usually not free of charge. Should you need to request for these please mention on ""Special Requests"" and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by BDHotels.travel. If available, your request will be confirmed upon arrival

o If I want to make a special request for my reservation, what do I do?

On the booking form you can make your Special Request on booking Page, where you complete the guest names. You will get ""Special Requests "" field and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by BDHotels.travel. If available, your request will be confirmed upon arrival.

o Can I choose what type of bed I want?

On the booking form you can make your Special Request on the booking Page. You will get ""Special Requests"" field and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by BDHotels.travel. If available, your request will be confirmed upon arrival.

o I want to change my booking dates, how do I do this?

Unfortunately, at this moment on web you can't change existing booking. You can only cancel the booking and refund will be made on as per policy. Then you can make another booking. But you contact with us by call or mail for change your booking. We can do that by offline. And send you offline voucher. After change the reservation we cancel your booking from web. The payment will be adjusted with you existing payment. If needed more payment we will send you a payment link for completing the payment. But we suggest you to make a new booking and cancel the existing booking from the web if it is badly needed. Please note change always depends on subjective availability.

o how do I extend my stay?

Please create a new booking for the period that you wish to extend on the website. Usually hotels automatically arrange the same room so there is no need to change the room for the extended days.

o Problem with Hotel Voucher

In most cases, you will receive a confirmation email instantly. Should you not receive it after this time please check your junk mail and/or spam filters. You can also check your booking status by logging on to 'my reservation' via the website.

o Problem with Credit Card Charge / Currency

The charge that appears on your statement will be converted to your local currency by your credit card company. The difference is a fee your bank has imposed on the transaction. The global financial crisis, in combination with recent legislation in the US has put significant pressure on the profitability of the banking and credit card industries. As a consequence, many banks have drastically increased the fees associated with international transactions in an attempt to recoup losses in other areas. This dubious business practice is unfortunately completely out of our control.

o Problem with Cancellation Fee

The details and conditions of the cancellation policy will be different for each booking depending on the hotel, period of stay, room type, promotion, etc. You can click on the ""BOOK IT"" button which will direct you to the booking form. The hotel cancellation policy can be found in the end of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self service the cancellation policy will be shown again before cancellation.

o Problem with Breakfast

If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, the hotel is not including breakfast with this room at this rate. Breakfast availability is determined by the hotel. If you would like to inquire as to whether breakfast is available, we recommend that you contact the hotel upon check in.

o Problem with Tax and Service Charges

In connection with facilitating your hotel transaction, the charge to your credit card will include a charge for VAT & service charge.

If you can't find what you're looking for in our FAQ, feel free to contact us.

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